Lanzarote Trip - Frequently Asked Questions
We've tried to answer frequently asked questions here. If you have other important questions, please email the team at lanzarote@serpentine.org.uk.For more informal queries, members can contact the organisers or other Serpies during club sessions. Many have joined previous trips and will be able to help.
Q: Is the Lanzarote trip a training camp or a holiday?
It can be both. We are trying to have an integrated training plan with a schedule of training activities each day. But it is down to you to take part in as many activities as you would like. All running/swimming/cycling activities have groups that cater for all abilities, from beginners to experienced athletes. We would encourage you but it is not essential to do every Serpie organised activity every day. You can have some downtime, take part in some of the other activities on offer at Club La Santa (for example windsurfing, kayaking, tennis etc.) or just relax by the pool instead.
Q: Why are there two different end dates?
The regular Serpentine trip runs from Thursday to Thursday (13th to 20th March for 2025). You have the option to stay on for an extra 3 days until the Sunday (23rdth March in 2025) at an additional cost. Many participants choose this option as for one more day of annual leave, you get 3 more days out in Lanzarote. Both trips have a fixed number of places and are allocated on a first come, first serve basis.
Q: What will I miss out on if I only stay 7 days?
We organise the usual Serpie activities like the Mini-Tri, BBQ and the last night dinner during the first 7 days. The additional days tend to be much less structured, with fewer pre-organised activities and no coaching; people organise their own bike rides, runs, etc. We reserve some swim lanes in the mornings and evenings during those 3 days for your own use.
Q: Can I share a room if I don't know anyone?
Of course. If you want to share a flat but don't know any other Serpies going on the trip, note it on your booking form and we will allocate you to a flat with other participants. It's a great way to get to know people. Feel free to provide further information such as female only room, older room-mates etc.
Q: How can I get to know other people going on the trip?
There will be an introductory welcome for new people on the first night and everyone is always very friendly and welcoming.!
Q: What is the full cost of the trip?
The prices for the trip are listed on the Booking details page. Staying in an apartment on your own costs more than sharing with others. The booking form lists the price per person for each flat size and sharing configuration. In addition to accommodation the price covers the costs for coaching, planned social activities (quiz night, Mini-tri…) and the last (Wednesday) dinner.
It does not include the first night dinner which is optional. Flights and transfers are also not included. You will need to book your own flights (including bike carriage if required). We try to arrange transfers from / to Lanzarote airport, which you can opt-in for a small additional cost.
Q: I can't stay for the full trip, can I still come?
Yes but you will need to arrange your own accommodation at the club separately and pay the fees to cover coaching and activities. We can only offer packages for 7 or 10 days.
Q: What happens if all the places fill up?
In the event that all places fill up, we will maintain a waiting list and contact you if people drop out.
Q: What's the best way to get a big room?
Book as quickly as possible! The big rooms go quickly. If you don't get your booking in soon, you will probably not be able to choose your preferred apartment (and roommates!).
Q: Can I still go on the bike rides even if I don't have my own bike?
Yes - Club La Santa has a number of road bikes that can be hired free in half-day blocks, subject to availability. The half-day blocks can also be booked together to make a full day allowing you to go on the longer rides. But please note availability is limited. Booking is to be made through the La Santa app and can be secured up to 2 days in advance. You can also rent a bike for longer but you must book them in advance on the Club La Santa website. Renting a bike for 3+ days can no longer be done on arrival at the Club.
Q: Where can I rent a bike from in Lanzarote?
village, either Pro Bike, or the new Lanzarote bike hub. To reserve a bike with Club La Santa, you must book well in advance as those tend to be reserved very quickly: book online from Club La Santa.
If you prefer to hire a bike from a shop in the village, you can contact the Lanzarote bike hub at info@lanzarotebikehub.com or on their website https://lanzarotebikehub.com/. For Pro Bike, you can contact them through their website at probikelanzarote.com.
You may find other bike shops that rent bikes on the island and that advertised online. They usually are able to deliver them to Club La Santa.
Q: Why are the single and double rooms expensive?
Club La Santa does not have single or double accommodations. You are actually paying for an accommodation that can host up to three people.
Q: Why are the 4-person rooms expensive?
Like above, Club La Santa does not have a 4-person accommodation. Each person in a 4-people room is paying for an accommodation which can hosts six people, so pay for the empty space of a 6-person flat.
Q: Could I get placed in a single/double/4-person room without requesting it?
Normally not. You will only get placed in these more-expensive accommodations if you specifically request it. For instance, some couples prefer paying extra to stay on their own in a double or share with another couple in a 4-person flat. If you get put in a double accommodation without requesting it (usually because the numbers don't work or there's a late cancellation), you will only pay the 3-person price. If the people you wish to share with are in one of these rooms then you'll need to decide between staying with them or being in a cheaper room.
Q: What are the room layouts?
The three-person accommodation (and single/double rooms) has a bedroom with two single beds, a single sofa bed in the lounge and one bathroom.
The six-person accommodation has two bedrooms with two single beds each, two single sofa beds in the lounge and two bathrooms.
All accommodations have basic kitchens for self-catering and an outdoor patio.
Q: What are the food options at Club La Santa?
There is a supermarket at Club La Santa and fairly basic cooking facilities. There are four restaurants of varying prices on site, and several good restaurants in the village of La Santa which is 2.5km away.
Q: What internet/WIFI access is there?
There is good WiFi access in the complex but it could be limited in certain rooms. However, the central area with a nearby bar and seating has good access.
Q: Do I need a special insurance?
This trip does not include travel, nor public liability insurance for participants. All participants are required to take out their own insurance for this holiday, which adequately covers all (sporting) activities that they may wish to undertake, plus equipment (if necessary) and public liabilities. Note that many insurance policies do not automatically cover competitive events (i.e. races). Some individual membership to associations like UKA, British Triathlon, British Cycling may include public liabilities protection while abroad. Check carefully with your insurance company well in advance of the trip if you wish to participate in any competitive event (e.g. mini tri, open water lagoon swim race, etc.). You are personally responsible to ensure you are adequately covered by your own personal insurance for any activity you participate in.
Q: Can I get a refund if I cancel?
Conditions for cancellation and refund are found on the Cancellation and Amendment Policy page